Dept. Social Services

Management Information System for Social Protection programmes

Redesigned and redeployed

Dtad/Other Agencies

Consolidation MS SQL database servers

Into one “farm”

DTAD/Ministry Of Finance

Business Intelligent tool, IBM Cognos upgrade

Government’s tool for reporting Financial data in the format of the government’s new Chart of Accounts.

Govt. of the Bahamas Financial Management Information System upgrade

(2017 – 2019)

The Financial Management System

1. Tracks expenditure and generated revenue
2. Bank Reconciliation
3. Allows all ministries and departments to make payments to vendors
4. Allow the Treasury Department to perform release of funds at set intervals in the fiscal period.
5. Allow the Minister of Finance, the Financial Secretary, Deputy Financial Secretaries and all agencies to track spending during the fiscal year.

Implementation of Active Directory (AD) 

To connect users with the government’s network resources to access what they are authorized to in order to get their work done.

Dtad/ Red GEALC (IDB, OAS)

Network Of Egovernment Experts In Latin America And Caribbean.

Hosting of Red GEALC 7^th Annual Public Software Regional Workshop

Held on Feb 22 - Feb 23, 2018 at SuperClubs Breezes

Agency Chief Information Officer (ACIO) Forums.

(Meet Quarterly)

Sixty-six percent (66%) of feedback respondents strongly agreed the event was relevant compared to twenty-seven (27%) who agreed.

 Twenty-four (24) participants from twenty-two (22) agencies attended the forum.

Participants learned:

1. Five evidence values of Open Data
2. Eight Principles of Open Date and other important aspects

Also five groups had hands-on using  five case studies of Open Data success stories.

Seventy-four percent (74%) and twenty-six percent (26%) of feedback respondents strongly agreed and agreed respectively that the event was relevant and useful.

 Forty-one (41) participants from thirty (30) agencies attended the forum

Participants learned:

1. Definition of Change Management 
2. Three States of Change 
3. Five Types of Responses to Change 
4. Four Reasons for Resistance to change 
5. Seven Key Strategies to Eliminate Resistance to Change 
6. AKDAR - Five Elements of a Change Model.

Five groups had hands-on activity to analyze five case studies.

Further discussion on the way forward in public service.

Eighty-one percent (81%) and six percent (6%) of feedback respondents strongly agreed and agreed respectively that the event was relevant and useful.

Twenty-seven (27) participants from thirteen (13) agencies attended the forum online.

Participants learned

“How to Identify Harmful Emails.” He discussed: 

1. Terms associated with malicious emails such as Social Engineering, hyperlink, and domain 
2. Ways to identify a malicious email by
   1. looking closely at sender’s email address 
   2. rechecking URL link 
   3. using mouse rollover to validate link/s in email body 
   4. types of Social Engineering formats and examples.

Participants also asked about Social Media tools such as WhatsApp and Zoom.

Seventy-five percent (75%) and twenty-five percent (25%) of feedback respondents strongly agreed and agreed respectively that the event was relevant and useful.

Topic: Cyber Resilience

Forty-three (43) persons joined the meeting, of which thirty-two (32) were Agency CIOs or representatives from twenty-five (25) agencies.

Participants learned:

1. What is cyber resilience? 
2. What is a cyber risk? 
3. What is a cyber incident? 
4. Why is cyber resilience needed? 
5. How do we practice cyber resilience?

Three groups had hands-on in 

1. Group A - Cybersecurity protection in Whole of Government (WoG); 
2. Group B - Phishing, Vishing or Voice Phishing Attacks; 
3. Group C - Social Engineering.

Participants also learned about the Cyber Security Awareness Ambassadors programme.

Eleven out of twelve feedback respondents strongly agreed the event was relevant and useful.

Service Wide Training

Voter’s Registration System (VRS) Disaster Recovery implementation

2019

Redesigned and redeployed the Management Information System for Social Protection programmes 

2020

Disaster Assistance (Hurricane Dorian)

2018

Upgrade PC Recruiter software and Job Seekers website

2017/18

Acustaf Labour Force Management project

2017

Electronic Plan Review Information System (EPRIS)

FIU Tracking and Reporting System

RFP development

Beneficial Ownership Secure Search System (BOSS)

Contract review and hardware setup

IBM GDR (Geographically Dispersed Resiliency)

For Power Systems Project

eVisa (Electronic Visa application and approval)

IBM Control Desk (ICD) IT Service Management (ITSM) software upgrade.

(formerly SmartCloud)

ITSM needed to simplify support of users and infrastructures.

The Upgrade was successful, all information was migrated to the new system.  UAT was carried out.

The new ICD is in production and Project Close-Out is in progress.

Ministry Of Finance/IDB

Executing Agency Is Now Office Of The Prime Minister

Project was officially signed and launched in 2018.

A Project Execution Unit was formed, Digitization and Transformation Unit (DTU) and the project is in progress.  The new services portal was launched by the DTU February 2020 offering online services such as Renewal of Drivers Licence, Application for Birth, Marriage or Death Certificate.

Procurement of a Public Financial Management Information System (PFMIS) and Human Resource Management Information System (HRMS)

This falls under Component III of the IDBs PFM/PMR project.

The RFP was developed, approved, and distributed.  The bid process was completed and a firm selected to manage the end to end process.

The project has progressed to the point of evaluating the bid response for the procurement of the PFMIS and HRMS.  DTaD is providing Technical advice and support.

Development of an electronic Procurement and Supplier Registry System

This falls under Component IV of the IDBs PFM/PMR project.

The Electronic Procurement and Supplier Registry System was launched Feb 5^th 2017 to allow suppliers to register for government opportunities.  Interested bidders can prepare and submit documents through the online system.  Buyer training and registration currently going on.

It is planned to expand the system to an end to end procurement management solution.

Procurement of Non-Intrusive Inspection (NII) systems for the Ports of Entry.

Bahamas Electronic Cabinet Management Information System (BECMIS)

The implementation of an e-Cabinet Solution for Cabinet Memoranda, Agenda, Conclusions, and other documents.

The tendering process for the The Bahamas Electronic Cabinet System (BECMIS) has been completed.  The contracts have been negotiated and signed between the parties and the vendor has begun work.

This system allow Prime Minister (PM) , Cabinet Minister and Cabinet Officers to securely conduct cabinet proceedings from anywhere and at any time through the digitation of the cabinet processes and documents. 

Currently at the facilitation, management and coordination of the successful implementation of the phases 1 to 3 of the Bahamas Ecabinet Management Information Management System.

Procurement of a firm to conduct VAT-Exemption Services on behalf of The Government of The Bahamas.

Development of a National Strategy for Statistical System (NSS), under the IDBs PFM/PMR project.

Procurement of specialized equipment for Land Management

(both hardware and software) inclusive of services, for the Mapping section within the Department of Land and Surveys

The tendering process is completed. The contract has been negotiated and signed between the parties.  The vendor has already supplied a number of equipment and has also conducted initial training on some of these equipment.

The solution will allow for the collection, capture, recording, processing, and management of voluminous amounts of data and documents.

The required specialized mapping equipment, inclusive of hardware and software, to meet the needs for the Mapping Section within the DoLS (the “Project”). 

The implementation of the above should enable the DoLS to complete various types of mapping/surveying tasks and operations faster and to gather more accurate data, thereby improving business processes and procedures within this agency. 

Procurement of an Awards Management System

A Framework for Bahamas National Cybersecurity Strategy and Policy

Procurement of a Firm to assess the Data Centre environments in the Department and the agencies attached.

Facilitate assessment of the current Transport Management System (TMS).

Business Process Mapping and Reengineering

Documentation of Post Office Services

Documented, redesigned, and captured requirements that allowed for the online application and payment for the Post Office Box Rental Service. Additionally captured processes for the savings bank, stamp counter, express, local and international mail.

The processes in the Post Office Department was captured and reengineered to meet the requirements of the interoperability platform that will allow customers to apply and pay for their postal box rental online.

Business Case for a Bahamas Electoral Management Information System (BEMIS)

A SharePoint solution was devised which allowed for better management and reporting.  It also provides enhanced security and access control, centralization of data, improved auditing and reporting

A SharePoint solution to;

1. Track and manage land managers documents
2. Track and manage the backlog of requests for crown land grants
3. A readily available report on the application status of crown lands under the departments purview
4. A readily available report of crown land requests by Islands

1. A file management solution to track and manage the movement of all incoming correspondences for both Minister and PS
2. PS and Ministers administrative teams can schedule meetings in an efficient manner for both Minister and PS with the shared Appointment/meeting calendar
3. Readily available contact list of all personnel within the Minister and PS administrative teams

A SharePoint solution to;

1. Track and manage shared documents
2. Project Activities
3. Track and manage
4. Component activities

A SharePoint solution to;

1. Track and management programme documents
2. Track and manage team assignments
3. Manage project activities
4. A questionnaire was developed to capture requirements for government online services
5. Track and manage stakeholders engagement
6. Manage Teams’ Leave/Vacations

A SharePoint solution to;

1. Track, manage and share documents
2. Track and manage Project activities for the various government agencies projects managed by the PMDU Team
3. Track and Manage Prime Minister’s Initiatives
4. Centralized Event Calendar

A digital call centre solution was developed to;

1. record all covid19 calls and inquiries
2. Recorded and managed callers with covid19 symptoms
3. Readily available reports which provided statistics

Contact and Lab investigation. 

Tracking contacts of confirmed COVID19 positive cases

Case and Lab investigation.

Tracking confirmed COVID19 positive cases

Bahamas Health Travel Visa

1. Development requirements for with Ministry of Health.
2. IT support for design and roll-out of BHTV
3. Review and advise on Contract with private developer

Provided ICT expert advice on both versions of BHTV ensuring that the product successfully met the requirements of Ministry of Health and Ministry of Tourism

COVID19 Vaccination Appointments and web site 
( https://vax.gov.bs  )

1. Refine requirements for solution.
2. IT support for design and roll-out of solution.
3. Review and advise on Contract with private developer

Department of Inland Revenue,

Department of Physical Planning,

Department of Environment,

The Ministry of Works.

The Ease of Doing Business Consolidation Online Form.

.

The Ease of Doing Business Consolidation Online Form was created. 

Applicants can now apply online via The Department of Inland Revenue’s website using the Ease of Doing Business Consolidated Form.  Once approved the Business Licence is processed and emailed to the applicant within two (2) days.

There is no longer the need for the applicant to travel to the various Agencies to process the application.  The applicant is also notified of the status along the way.

Upgrade and Development of PRD Digital Environment

1. Upgraded the Parliamentary Registration Department Data Management System
2. Upgraded the AS400 Server to a new Box
3. Introduce Remote data access to all outstations for Verification of Voters, which will now show voters record information with Photo
4. Setup a New Kiosk in Lobby for Public verification of their voter information.
5. Setup a New Electronic Digital Board in Lobby for Public Broadcast.
6. Upgrade of Printing Solution

Avoid Dual Registration as outstations have real-time database link to headquarters updates.

Remote Backup being implemented to store data in Government Cloud, no need to transport tapes.

Printing Solution uses less paper and less time to print Registers.

Thousands of Dollars save by not having to print "All Bahamas” Registers as each copy are near 20,000 sheets.

Development of e-Network (Education WAN)

Provide the technical support required to provide network connectivity (Wire and wireless) to all schools in Nassau, Freeport and Eleuthera to allow online learning and the implementation of other Education initiatives.  Currently working on Andros, Exuma and all other southern islands connectivity.

Teacher are now able to facilitate online learning.

MOE is now able to implement there LMS and EMIS solutions.

MOE is now able to better manage staff and students through the implementation of an Active Directory server.  This also created the possibility of a central file storage area.

Upgrade\Install network connection\cabling at Government Agencies

more than 50 government agencies.  Currently in the process of upgrading the network and internet speeds at all agencies (doubling existing speeds) to better facilitate online collaboration and access to the data centre servers (RGD, Passport, Immigration, Inland Revenue, etc.)

Agencies are better able to collaborate online.

Provide for the implementation of the government digitization initiatives.

WebEx Meeting and WebEx Training CISCO platforms were launched.

All Ministers and Permanent Secretaries are equipped with an online meeting room, along with many agencies.

The WebEx Training platform is being used by Ministry of Public Service and DTaD to continue service wide training.

Launched 604-GOVT with the options to:

1. Get assistance with email, software applications, passwords, and webex
2. Get assistance with desktop devices
3. Get assistance with Internet and connection to the government’s network
4. Operator for further assistance.

This implementation has enabled the department to work more effectively both at home and in office.

1. Cabinet Memorandum created online with upload of supporting documents.
2. Online collaboration on matters before Cabinet.  Ability to vote on matters online
3. Notes created online with Agenda item
4. Cabinet Conclusions automatically generated
5. Secure access

1. Clients can apply for a benefit or programme online.
2. Proxy Means Test (PMT) calculates eligibility based on customizable parameters.
3. Coupons can be created electronically and can be collected in person or sent electronically
4. Clients can sign-up for digital wallets
5. Social workers have more time for home visits.
6. Better record keeping
7. Workflow incorporated into system