NASSAU, THE BAHAMAS | The Government of The Bahamas through its Digital Transformation Unit announced the expansion of My (Pilot) Services to the public on 3 February 2021. 

My (Pilot) Services is an online platform where users can apply and access a range of official government services and conduct safe, secure payments.  It can be accessed via mypilotservices.gov.bs. 

This expansion represents another milestone in the Government’s commitment to improving the ease of doing business as the portal offers users the convenience of applying and paying for services online - anytime, anywhere. The online portal will reduce the need for customers to wait in lines at Government agencies, and expedite the process of applying for and obtaining official government documents.  The Portal is built on an interoperable platform based on the Estonia model. This represents the foundation of a new government platform which is one part of the overall digital transformation of Government. This also represents a component of the Economic Recovery Plan articulated in the Government’s Fiscal Strategy.

The Most Honorable Dr. Hubert A. Minnis said: “Government must work for its citizens and so we are increasing and integrating our online services in order to provide more efficient and effective service to all Bahamians.”  Dr. Minnis further explained that the transition of government services to an online portal will simplify the process of doing business with the Public Service, while advancing the Government’s commitment to digital transformation.  

During this public pilot phase, citizens in New Providence may use the four available services: Application for renewal of a Driver’s Licence or certified copies of a Marriage, Birth or Death Certificate. Additional, services will be added to the platform including services at Road traffic, application for a Police Certificate, and services at the Post Office. The general release to Grand Bahama and the Family Islands is planned for Phase Two.  Release to non-Bahamians living in The Bahamas will be accommodated in Phase Three.

Sen. The Hon James Kwasi Thompson, Minister of State for Finance with responsibility for DTU emphasized the significance of utilizing digital transformation to drive economic recovery for The Bahamas. He said, “Ultimately, the goal of our digital transformation is global competitiveness for The Bahamas and the sustained development of its people. In addition, the goal is making it easier, faster and more convenient to do business with your Government”.

To register for the programme you must be a Bahamian, currently living in The Bahamas, with a valid National Insurance Board, (NIB) Number and debit/credit card.

Members of the public in New Providence are invited to register and access the portal at mypilotservices.gov.bs For technical assistance and support, please contact the My (Pilot) Services Help Desk at (242) 604-4357.

For media inquiries email:

DTUMedia@bahamas.gov.bs